What forms of payment do you accept?
We currently accept PayPal and credit card payments. At this time we cannot accept cash or checks, sorry!
If I use my credit card on your site, will you steal my identity?
No. It has always been our policy to keep your personal information as secure as possible.
When will my order ship?
We do our best to ship every order within 2 business days of receiving your payment, but keep in mind that we are a small company. If you need your order by a specific date, please mention it in the notes when you order (or follow up with an email to firstname.lastname@example.org). Please include your order number.What shipping options do you offer?
We offer shipping through UPS, Shipping rates vary depending on package weight and destination.
Where is my order shipping from?
San Francisco California.
I have not received my order, what do I do?
Please send an email to email@example.com, and include your order number.
What is your return policy?
If your product arrives damaged or defective, please let us know and we will either issue a refund or send you a replacement. If we shipped you the wrong item, please email us and then return the item via First Class Mail. In order to receive a refund, your returned item MUST arrive in re-sellable condition, so please pack it carefully.
Where do I send a return or exchange:
Step 1 – Within 30 days of shipment, send us an email at firstname.lastname@example.org
Step 2 – Once we have approved your return, we will send you instructions on where to mail it. Please be sure to include your order number with the return.
Your store is broken! What do I do?
Is there a phone number I can call with questions?
We're glued to our computers so email is the easiest way for us to help you! Email us at email@example.com but if you would like to call us: toll free 1-800-935-7045 x289